1. Information We Collect
When you schedule an appointment or reach out through WhatsApp, telephone, or our website booking forms, we may collect:
- Contact Information: Name, WhatsApp phone number, and optional email address.
- Appointment Details: Preferred massage therapy, date, time slot, and special requests or wellness notes.
- Device & Analytics Data: Anonymous browser telemetry, referral URLs, and visit statistics used solely to improve website speed and experience.
2. How We Use Your Information
Your details are used exclusively for legitimate business purposes:
- To confirm and remind you of your scheduled wellness sessions via WhatsApp or SMS.
- To personalize your treatment and accommodate therapist preferences or health notes.
- To notify members about their session balances and membership validity renewal dates.
- To respond quickly to your inquiries, questions, or directions to our centre.
3. Information Sharing & Disclosure
We do not share your private data with any external marketing agencies. Data may only be accessed by authorized front-desk reception staff responsible for scheduling.
4. WhatsApp Communication
When you click "Book on WhatsApp" on our website, a pre-filled booking draft is generated in your personal WhatsApp app. You maintain full control over sending the message, and your chat remains safeguarded by WhatsApp's end-to-end encryption.
5. Data Security & Retention
We implement physical, technical, and managerial safeguards to protect your personal information against unauthorized access, loss, or disclosure. Appointment logs are archived periodically and kept strictly confidential.
6. Your Privacy Rights
You have the right at any time to:
- Request a copy of the contact data we have on file for you.
- Request correction of any inaccurate details.
- Ask us to delete your contact number from appointment broadcast lists.
7. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact our guest support team:
- Phone / WhatsApp: +91 70705 93280 | +91 62004 92137
- Address: 3rd Floor (Middle Back Side), Roshpa Tower, Main Road (Opposite Ranchi Centro Mall - Lemon Tree Hotel), Ranchi, Jharkhand – 834001
- Timings: 10:00 AM – 9:00 PM (All 7 Days Open)